Co-operative Education at UTech

Common Communication

Mistakes

 We have recently explored the topic Communication however its importance in the business environment cannot be over emphasized. This post focuses on one form of non-verbal communication, that of Body Language. 

Body language can positively or negatively impact effective communication. Often times however, the impact is unintentionally negative and this is not always readily recognized by the (potential) employee. Below are some of the most common examples of negative body language. These detract from one’s professional image and so keen attention must be paid in correcting same.

Examples of Negative Body Language	How does one address them
NOT SMILING/ FAKE SMILING	Remember to smile with everyone with whom you interact. You can make a great impact on your communication process through this simple habit. Ensure that your smile comes naturally, artificial ones does not impact positively on your communication effectiveness. A genuine smile wrinkles the corners of the eyes and changes the expression of the entire face. Fake smiles only involve the mouth and lips. Smiling regularly tells your employer and colleagues that you are personable and that you enjoy what you do.
POOR EYE CONTACT/UNEVEN OR TOO MUCH EYE CONTACT	Keeping the right amount of eye contact is crucial during any conversation. Too much eye contact may signal the wrong information such as sexual interest, which may make the other person uncomfortable. However, too little eye contact may imply a general lack of interest. It is therefore important that eye contact be punctuated with nods of approval and/or brief statements of affirmation.
POOR BODY POSITIONING	When communicating, it is best to sit or stand uprightly. Slouching around your chair or standing akimbo when communicating shows a lack of professionalism.
TOUCHING	Avoid touching your nose, face, ear and other places on your body unnecessarily when talking with someone. Further avoid unnecessary touching of the person with whom you are speaking, it creates a negative impression about you in others’ minds which can impact negatively on your professional image.
MULTI-TASKING WHILE SOMEONE IS  TRYING TO TALK TO YOU	Be attentive. Focus your attention on what your co-worker or boss is saying to you. If you must continue to work while being spoken to, ask permission to continue your task.