Common Communication
Mistakes
We
have recently explored the topic Communication however its importance in the
business environment cannot be over emphasized. This post focuses on one form
of non-verbal communication, that of Body Language.
Body language can
positively or negatively impact effective communication. Often
times however, the impact is unintentionally negative and this is not always
readily recognized by the (potential) employee. Below are some of the most
common examples of negative body language. These detract from one’s
professional image and so keen attention must be paid in correcting same.
Examples of Negative Body Language
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How does one address them
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NOT
SMILING/ FAKE SMILING
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Remember
to smile with everyone with whom you interact. You can make a great impact on
your communication process through this simple habit. Ensure that your smile
comes naturally, artificial ones does not impact positively on your
communication effectiveness. A genuine smile wrinkles the corners of the eyes
and changes the expression of the entire face. Fake smiles only involve the
mouth and lips. Smiling regularly tells your employer and colleagues that you
are personable and that you enjoy what you do.
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POOR EYE
CONTACT/UNEVEN OR TOO MUCH EYE CONTACT
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Keeping
the right amount of eye contact is crucial during any conversation. Too much
eye contact may signal the wrong information such as sexual interest, which
may make the other person uncomfortable. However, too little eye contact may
imply a general lack of interest. It is therefore important that eye contact
be punctuated with nods of approval and/or brief statements of affirmation.
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POOR
BODY POSITIONING
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When
communicating, it is best to sit or stand uprightly. Slouching around your
chair or standing akimbo when communicating shows a lack of professionalism.
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TOUCHING
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Avoid
touching your nose, face, ear and other places on your body unnecessarily
when talking with someone. Further avoid unnecessary touching of the person
with whom you are speaking, it creates a negative impression about you in
others’ minds which can impact negatively on your professional image.
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MULTI-TASKING
WHILE SOMEONE IS TRYING TO TALK TO
YOU
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Be
attentive. Focus your attention on what your co-worker or boss is saying to
you. If you must continue to work while being spoken to, ask permission to
continue your task.
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